CSCW Companion, 2017
Berry, A. B. L., Lim, C. Y., Hirsch, T., Hartzler, A., Wagner, E., Ludman, E., & Ralston, J. (2017). Getting Traction When Overwhelmed: Implications for Supporting Patient-Provider Communication. CSCW Companion.
Berry, Andrew B. L., Catherine Y. Lim, Tad Hirsch, A. Hartzler, E. Wagner, E. Ludman, and J. Ralston. “Getting Traction When Overwhelmed: Implications for Supporting Patient-Provider Communication.” CSCW Companion (2017).
Berry, Andrew B. L., et al. “Getting Traction When Overwhelmed: Implications for Supporting Patient-Provider Communication.” CSCW Companion, 2017.
Patients who fail to reach shared understanding with their providers about their health care priorities can have poorer health outcomes and quality of life. Because patients' priorities often reflect their values-things important and meaningful in their lives-it is important to incorporate values into patient-provider conversations. However, patients often withhold values from providers when they do not perceive them to be pertinent. In a field study with 24 patients with multiple chronic conditions, we sought to understand how participants perceived relationships among their values and their health concerns. We found that participants felt overwhelmed by multiple concerns, but were able to surmount these feelings when they pursued values that were linked to self-care. We discuss implications for patient-provider communication to help patients link values with self-care practices.